Orin Safko

Intrado Life & Safety

Sr PSAP Services Technician

Jan 2022 - Present

• Supports, maintains, and updates the backend and frontend call taking hardware and software for nine unique emergency call taking locations
• As the sole field technician for the state of Ohio and Northern West Virginia, serves as the 24/7/365 local point of contact
• Develops customer relationships with director level leadership at Public Safety Answering Points
• Supports and maintains large intranet server systems consisting of Linux servers, Windows servers and workstations, and Cisco networking equipment

CompTIA

Subject Matter Expert - Contract

Mar 2021 - Present

• Identifies areas of competence required for the target audience of the A+ exam
• Ensures that the exam objectives are relevant to job roles and activities for the target audience of the A+ exam
• Creates and reviews item content and questions for the A+ exam

Bentodesk LLC

Owner

Jul 2020 - Aug 2022

• Manages and administers Microsoft 365 and Google Workspace for small businesses and nonprofit organizations
• Maintains virtual private servers hosting WordPress installations for clients
• Investigates, implements, and maintains a wide variety of cloud based web applications for remote teams including project management systems, phone systems, videoconferencing systems, invoicing systems, and email marketing systems
• Provides remote desktop support and troubleshoots problematic applications on clients' workstations

Gapstow